Extremely frustrating and disappointing experience, Great sales job, but short on deliverables, quality and communication. Technician removed already installed surge protector while installing generator apparently just because it made his job a bit difficult. After calling the office few times and talking to the part owner, another technician came to reinstall it and said it was a mistake to remove it. Each of their technicians and managers tell a different story and blame each other. Instead of getting informative and timely updates, you, the customer, have to follow up to get updates and documents. Totally frustrating.
Caroline Sanchez
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October 26, 2024
Trademark has been our service provider for a few years now for our Generac. They are excellent to work with from the first call to the Techs who make the repairs. The job gets done in an efficient and courteous way and they have always responded quickly when needed. We would highly recommend them!
John Howarth
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October 18, 2024
Lost power during hurricane Milton, generator kicked on for 15 hours then shut off due to oil pressure. I called Trademark (with a bit of an attitude) and explained situation. They put me on list of people without power and generator issues, they came out replaced it in about 4 hours with the best professionalism. I Know their families were also going thru the hurricane aftermath, but they showed up and got my generator back online by replacing defective oil pressure switch. Thank you to the office people for taking my call, scheduling it and thank you to Paul and the other gentleman that showed up and got our generator back up!!!!
Lifetime Trademark fan now!!
Stephanie Greathouse
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October 01, 2024
I’m so thankful for Trademark Electric . After Hurricane Helene, my Generac was having a malfunction. I called Trademark on a Saturday and was pleasantly surprised that the office was taking calls and scheduling service . They came out the same day and serviced my Generac . It was still not working and the technician would have to confer with Generac. The next morning , the owner of Trademark and Matt came out and fixed the problem! I couldn’t be more impressed with their outstanding level of customer service!
Karen Grimes
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September 09, 2024
I can't say how professional Trademark was and especially Milton, the tech that came out.
I called them about an electrical event I was very concerned about and all it was was a couple loose wires in the Fuse Box. In addition to this, the job was to swap out some ceiling fans and light fixture. Not a big ticket job for them but it's nice to see that they would take a call like mine. Milton was quick, knew his stuff and didn't waste a moment. I'll be using them again!
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Extremely frustrating and disappointing experience, Great sales job, but short on deliverables, quality and communication. Technician removed already installed surge protector while installing generator apparently just because it made his job a bit difficult. After calling the office few times and talking to the part owner, another technician came to reinstall it and said it was a mistake to remove it. Each of their technicians and managers tell a different story and blame each other. Instead of getting informative and timely updates, you, the customer, have to follow up to get updates and documents. Totally frustrating.
Trademark has been our service provider for a few years now for our Generac. They are excellent to work with from the first call to the Techs who make the repairs. The job gets done in an efficient and courteous way and they have always responded quickly when needed. We would highly recommend them!
Lost power during hurricane Milton, generator kicked on for 15 hours then shut off due to oil pressure. I called Trademark (with a bit of an attitude) and explained situation. They put me on list of people without power and generator issues, they came out replaced it in about 4 hours with the best professionalism. I Know their families were also going thru the hurricane aftermath, but they showed up and got my generator back online by replacing defective oil pressure switch. Thank you to the office people for taking my call, scheduling it and thank you to Paul and the other gentleman that showed up and got our generator back up!!!! Lifetime Trademark fan now!!
I’m so thankful for Trademark Electric . After Hurricane Helene, my Generac was having a malfunction. I called Trademark on a Saturday and was pleasantly surprised that the office was taking calls and scheduling service . They came out the same day and serviced my Generac . It was still not working and the technician would have to confer with Generac. The next morning , the owner of Trademark and Matt came out and fixed the problem! I couldn’t be more impressed with their outstanding level of customer service!
I can't say how professional Trademark was and especially Milton, the tech that came out. I called them about an electrical event I was very concerned about and all it was was a couple loose wires in the Fuse Box. In addition to this, the job was to swap out some ceiling fans and light fixture. Not a big ticket job for them but it's nice to see that they would take a call like mine. Milton was quick, knew his stuff and didn't waste a moment. I'll be using them again!